FAQ – Mea Culpa Beanie & Hat Online Store
How do I place an order? To place an order, simply browse our website and add your desired beanies and hats to your shopping cart. Once you’re ready, proceed to checkout, fill in your shipping details, and make a secure payment. If you encounter any issues, our customer support team is here to assist you.
What payment methods do you accept? We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted for your security.
Can I modify or cancel my order after placing it? Unfortunately, once an order is placed, it enters our processing system to ensure quick dispatch. Therefore, modifications or cancellations are not guaranteed. Please contact our customer support team immediately for assistance.
How can I track my order? Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log in to your account on our website to view the status of your order.
Do you offer international shipping? Yes, we offer international shipping. Shipping costs and delivery times vary based on your location. Please refer to our Shipping & Delivery page for more information.
What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our Returns & Exchanges page for detailed information on how to return or exchange items.
How do I care for my beanies and hats? For best results, please refer to the care instructions provided with each product. In general, we recommend hand washing or gentle machine washing in cold water and air-drying to preserve the quality and colors of your items.
What if my item is damaged or defective? We apologize for any inconvenience. Please contact our customer support team with your order number and photos of the damaged or defective item, and we will assist you in resolving the issue.
How can I contact customer support? You can reach our customer support team via email at support@meaculpaofficial.xyz or through our Contact Us page on the website. We aim to respond to all inquiries within 24 hours.
Do you offer wholesale or bulk ordering? Yes, we offer wholesale options. For more information, please visit our Wholesale page or contact our sales team at support@meaculpaofficial.xyz
If you have any other questions or concerns not addressed here, feel free to reach out to us. Thank you for choosing Mea Culpa Beanie & Hat for your headwear needs!